Best TAFE award for Excellence in Telephone Customer Service - Kangan

Kangan Institute's customer service focus is producing some great results, with the Contact Centre recognised as the Best TAFE for Excellence in Telephone Customer Service. The award was presented on Thursday 2nd May at the Association for Tertiary Education Management's (ATEM) Student Service Centre Conference held in Canberra and was based on findings derived by the Customer Service Benchmarking Australia (CSBA). Institutions across Australia were contacted by telephone from January through to March and were asked simple questions to determine how effectively they met callers' needs. Calls were then rated using over 30 criteria that reflect the service quality of each call. "Delivering excellent customer service is one of Kangan Institute's biggest priorities and this award is a clear indication of our success thus far," said Sangeeta Alex, Kangan Institute manager of customer relations and student services. "We continue to implement new, better ways to improve our customers' experience with us, such as streamlining customer contact points and service standards as well as improving our students' access to comprehensive student services." Congratulations to Kangan Institute's Contact Centre team!